EVAN FAQ's
Dobro došli u odjeljak EVAN Cosmetics FAQ! Ovdje ćete pronaći odgovore na uobičajena pitanja o plaćanju, isporuci, povratu i našem programu Preporuči prijatelju. Ako trebate dodatnu pomoć, slobodno se obratite našem timu za korisničku podršku.
PAYMENT
Q: What payment methods do you accept?
A: We accept a variety of payment methods for your convenience, including major credit and debit cards (Visa, MasterCard), PayPal, and cash on delivery (Croatia only).
Q: Are my payment details secure?
A: Yes, your payment security is our priority. We use advanced encryption technology to protect your personal and financial information during transactions.
Q: Can I use multiple payment methods for a single purchase?
A: At this time, we only accept one payment method per order. You can select the method that best suits your needs during checkout.
DELIVERY
Q: How long does delivery take in Croatia?
A: Within Croatia, packages usually arrive at their destination within 24-48 hours of being shipped.
Q: Do you offer international shipping?
A: We currently only offer delivery within Croatia. We are working to expand our delivery options, so stay tuned for updates.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your order online.
Q: What should I do if my package is late or lost?
A: If your package does not arrive after the estimated delivery time or appears to be lost, please contact our customer service team immediately. We will investigate the issue and provide a solution as soon as possible. Please note that we are not responsible for stolen or lost packages.
RETURNS AND EXCHANGES
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not, you may return the product within 30 days of purchase for a full refund or exchange, provided the item is unused and in its original packaging.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return the product.
Q: How long does it take to process a return?
A: Once we receive the returned item, we will process your refund or exchange within 7-10 business days. You will receive a confirmation email once your return has been processed.
Q: Do you cover return shipping costs?
A: Return shipping costs are the responsibility of the buyer, except in cases where the product is defective or the wrong item was sent.
REFER A FRIEND
Q: What is the EVAN Cosmetics Refer a Friend program?
A: Our Refer a Friend program rewards you for sharing EVAN cosmetics with your friends and family. You earn points for various activities, which you can use for discounts, exclusive offers and special gifts.
Q: How can I join the Refer a Friend program?
A: Simply create an account on our website and you will automatically be enrolled in our Refer a Friend program. No additional registration is required!
Q: What are the ways to earn points?
A: You can earn points by doing the following:
- Create an account on our website – 15 points.
- You will earn 15 points for joining the EVAN community!
- Share on social networks – 5 points each. Share our products on Instagram, TikTok or Facebook. Earn 5 points for each platform you share.
- Follow us on social media – 10 points each. Stay connected and up to date with our latest products and promotions. Follow us on Instagram, TikTok and Facebook to earn 10 points per platform.
- Write a review on our website – 15 points. Your feedback matters! Write a review for any product you have purchased and earn 15 points.
- Video review with our product – 30 points. Share a video review showing your experience with our products and we will reward you with 30 points.
- Photo review with our product – 20 points.
- Upload a photo review with our products and earn 20 points.
- Celebrate your birthday – 50 points. This is your special day and we want to celebrate it with you! Receive 50 points on your birthday from us as a gift.
Redeem your points for rewards 100 points = €10 off.
Once you have collected 100 points, you can redeem them for €10 off your next purchase. Take advantage of the savings on your favorite EVAN Cosmetics products!
Q: How do I find my unique referral link?
A: Your referral link is available on your EVAN Cosmetics account dashboard. You can copy and share this link with your friends and family.
Q: How do I redeem my points?
A: When you are ready to redeem your points, simply go to your account dashboard and follow the instructions to apply your points to a discount or select rewards.
Q: What should I do if I’m having trouble with my points?
A: If you’re having any issues with your points balance or redemption, please contact our customer support team. We’ll be happy to help you resolve any issues and ensure you get the most out of the Refer a Friend program.
Q: Can I transfer my points to someone else?
A: Points are non-transferable and can only be used by the account holder who earned them.
Q: How often are points updated?
A: Points are typically updated within 24 hours of completing an activity (such as a purchase or review). If you notice any discrepancies, please contact customer support.
Q: Can I participate in other promotions while earning points?
A: Yes, you can participate in other promotions and sales while earning points. Your points and promotional discounts can be used together to maximize your savings.
Q: Is there a limit to the number of points I can earn?
A: There is no limit to the number of points you can earn. The more you work with EVAN Cosmetics, the more points you collect, which leads to bigger rewards.
Q: Is there a time limit on using points?
A: Yes, you can use your points within 90 days.
NEED MORE HELP?
If you have any more questions or need additional assistance, please feel free to contact us. We are here to help you and ensure the best experience with EVAN Cosmetics!